1) How do I contact FICUSA Enterprises?

You can use our web chat feature to chat with our expert customer services representative during office hours, contact us via email or you can simply give us a call on 9829241022 for sales | 9829241025 for Service   

2) Delivery

We aim to dispatch all orders within 48 hours and if you placed your order before 2pm you can expect your parcel to arrive the following working day.  If you place your order after 2pm we will do our best to ship the following working day for next day delivery.  Please note that delivery times depends on our stock availability, rest assured that a member of our team will contact you if there are any delays.

 4) Can I collect from your store?

We do offer collection on exceptional occasions, please contact our friendly customer service representatives so they may assist you.

5) What payment methods do you accept?

We accept various methods of payment such as:

Bank Transfer |Credit card| UPI

7) Can I custom build a machine or upgrade my existing one?

You can design your own machine in just a few steps.  Start by adding a processor, memory, graphics card, how many hard drives and the size you would require to store all of your information, your desired operating system and of course, let’s not forget primary accessories such as monitors, making your machine Wi-Fi enabled, keyboard and mouse.

All of our computers and workstations are fully built and tested by our expert in-house team technicians and come with a 10 days no hassle replacement warranty with the option to upgrade to a 1 year warranty.

If you have any questions or just want some advice, our experts are available via phone, e-mail or simply through our web chat feature.

8) Can I cancel or change my order?

If for any reason you want to cancel your order and return it or simply change or upgrade, please contact our expert customer service representatives via email, phone or web chat and they will be more than happy to assist you in this matter.

For more information about returns please read our full terms and conditions.

9) I have a problem with my product, what do I do?

Did you know that as part of our excellent customer service

If you are experiencing any problems or difficulties with your product, simply use our Service Support NO or web chat for assistance.

10) My item/s has arrived faulty or damaged, what do I do? 

If for any reason your product arrives faulty or damaged, you must contact us immediately. 

If the box has been damaged by the courier you can simply refuse to sign and not accept the parcel.  Please contact us immediately for further Action asap.

11) What if I order on a weekend or bank holiday? 

We operate during business hours only Monday to Saturday 09:30AM to 6:30PM excluding bank holidays. Should you place an order outside of our operational hours, your order will be processed on our next working day.

12) What can I do if I don't like my purchase?  

Ones the product purchase will not be return only replaced with other product with difference amount if required